Olabode Ilesanmi

Strategically managed a complex executive calendar with 10+ weekly appointments, ensuring 100% punctual attendance for the Regional Pastor at critical meetings, events, and travel engagements.

Streamlined communications for 50+ diverse stakeholders, consistently achieving a 24-hour response time for all inquiries and enhancing organizational responsiveness.

Produced and meticulously edited 30+ critical documents monthly, including reports and presentations, maintaining a 99% accuracy rate and professional tone for executive communications.

Designed and implemented a robust digital filing system, which reduced document retrieval time by 40% and significantly enhanced cross-departmental records management efficiency.

Coordinated daily office operations for a 10+ member team, resulting in a 25% improvement in overall workflow efficiency and timely task completion.

Ensured 100% compliance with organizational formatting and content standards by meticulously proofreading and quality-checking all outgoing documentation.

Successfully onboarded the company onto the Department of Petroleum Resources (DPR) online platform, securing 100% of required structural approvals for gas plants and fuel stations and ensuring real-time regulatory compliance.

Managed monthly procurement of over 300,000 liters of bulk PMS via the NNPC online portal, ensuring consistent product availability and significantly minimizing operational downtime.

Optimized inventory and supply chain management for Forte Oil, achieving a 15% reduction in stock outages and reconciling over N50 million in monthly financial settlements with 0 discrepancies.

Monitored and tracked a fleet of 10+ delivery trucks using GPS and dashboards, reducing fuel theft by 20% and ensuring timely deliveries.

Installed and configured computer systems across multiple departments, achieving a 95% first-time fix rate for software/hardware issues and improving IT support response time by 30%.

Secured over N40 million in commercial loans, supporting key operational and expansion initiatives while maintaining audit-ready company accounts and ensuring regulatory compliance.

Facilitated logistics for Dangote Cement, coordinating monthly dispatches of 500+ metric tons of cement with 100% order fulfillment and timely deliveries.

Reconciled monthly financial settlements exceeding N30 million with West African Ceramics Limited (WACL), resolving discrepancies to ensure transparent accounting.

Managed daily operations of 10+ heavy-duty trucks, optimizing routing and reducing downtime by 25% through advanced tracking systems.

Maintained IT infrastructure with a 98% uptime across workstations by swiftly resolving technical issues and enhancing system performance.

Collaborated with 5+ CRMs and Marketers to onboard over 1,000 customers onto digital platforms, achieving a 95% first-contact resolution rate for onboarding issues and cross-selling digital products.

Provided comprehensive technical support for mobile, internet, and ATM banking, reducing digital service complaints by 30% within the initial quarter.

Escalated critical customer concerns, facilitating timely interventions that contributed to a 20% improvement in overall customer satisfaction scores.

Cultivated strong relationships with internal staff, customers, and external stakeholders, enhancing loyalty and retention through proactive engagement and service excellence.